E-Commerce Case Study: Natural Cosmetics World

Customer Profile

Company: Natural Cosmetics World

Industry: E-commerce (Trendyol, Hepsiburada, own website)

Employees: 8 people

Daily Orders: 80-120 packages

Printer: Zebra ZD421

🛒

Problem: The Shipping Label Nightmare

Ayse, the founder of Natural Cosmetics World, was experiencing the same stress every morning:

"I'd arrive at the office at 9 AM. First, I'd log into the Trendyol panel and export orders to Excel. Then I'd repeat the same process from Hepsiburada. I'd manually add the ones from our own website.

Then I'd open this Excel and copy-paste each order's address one by one into the carrier's system. For 120 orders, this process took 3-3.5 hours.

The worst part was sometimes I'd copy an address wrong. The customer would call asking 'why did my package go to the wrong address?' Both time loss and customer dissatisfaction..."

Measurable Problems:

⏱️ 3.5 hours daily manual processing
📉 4-5 per week address errors
😓 2 employees dedicated only to shipping tasks
📊 Packages not out until 4 PM

Solution: LabelInn + Automatic Integration

Ayse heard about LabelInn at an e-commerce forum and decided to give it a try.

Setup (15 minutes):

1

Added Trendyol and Hepsiburada API keys to LabelInn

2

Connected the carrier account

3

Created the shipping label design (logo + details)

4

Connected the Zebra printer to the phone by scanning a QR code

New Workflow:

📱 9:00 AM - Ayse opens her phone

LabelInn app has automatically:

Pulled 65 new orders from Trendyol ✅
Pulled 38 new orders from Hepsiburada ✅
Pulled 12 orders from the website ✅
Total: 115 orders ready

Ayse does:

Presses the "Select All" button
Says "Ship All"
115 labels are printed automatically (8 minutes)

At the same time:

Shipments automatically created in the carrier system
"Shipped" SMS sent to customers
Tracking numbers automatically synced to marketplaces

Results

Metric	Before	After	Improvement
Shipping label time	3.5 hours	8 minutes	96% ↓
Address errors/week	4-5	0	100% ↓
Package ready time	4:00 PM	10:00 AM	6 hours ↑
Customer satisfaction	4.1/5	4.8/5	17% ↑

Owner's Testimonial

"Now while I'm having my morning coffee, I can see all orders on my phone. With one tap, I ship them all. Before, packages weren't out until 4 PM, now they're ready by 10 AM. Our customer satisfaction increased by 30%.

My favorite feature: Sometimes an urgent order comes in while I'm at home, and I print the label from my phone without getting up. The Zebra printer at our warehouse prints automatically, and the staff packages it.

LabelInn saved us 3.5 hours a day. In those 3.5 hours, we now create social media content, respond to customer reviews. Our revenue grew 40% in 4 months."

Ayşe Yılmaz
Founder, Natural Cosmetics World

We Got Our 3 Hours a Day Back