Frequently asked questions
Can I change my plan anytime?
Yes. Upgrades apply immediately and are prorated for the remainder of the period. Downgrades take effect at the end of your current billing period.
What happens when my subscription renews?
Your saved card is charged automatically for the same plan and period. The invoice is emailed to you and listed on the billing history page.
Can I get a refund if I cancel?
Cancel within 14 days of your first payment for a full refund. After that, access continues until the end of the period you already paid for.
What happens if I downgrade my plan?
Your designs, printers and print history are kept. Only capabilities beyond the new plan's limits (devices, integrations) are restricted.
What payment methods do you accept?
All major credit and debit cards through Stripe. Annual invoicing by bank transfer is available for enterprise customers.
Is there a discount for annual billing?
Yes — annual plans include two months free. Exact prices are in the plan comparison table above.
How do I update my billing information?
Your billing address and card are stored in Stripe. Email support@labelinn.com to update them.
What if my payment fails?
Stripe retries automatically over several days and emails you. Your access continues during that window.